Communicating with our Patients
Your doctor is available by telephone during opening hours; however because calls may inconvenience other patients while having their consultation, messages can be left for the doctor to return at the end of the day. In some cases, the nurse or receptionist may be able to assist you. If your call is urgent you will be put through to a clinical staff member. Emails are checked periodically throughout the day and will usually be actioned within one business day. Please do not email us regarding an urgent matter.
If you need to speak with us urgently during our opening hours, or do not receive a reply to your email please contact us by phone on 07 4128 4563.
We invite our patients to complete a patient survey on their experience at our practice. These surveys are completely confidential and will help us to improve our services to you.
We take your concerns seriously so please feel free to talk to your doctor or the practice manager about any problems you may have had with our service.
We believe that problems are best dealt with within the practice. However, if you feel there is a matter you wish to take up outside the practice, you may contact:
Office of the Health Ombudsman
PO Box 13281, George Street, Brisbane Qld 4003
P: 133 646 | E: firstname.lastname@example.org