Doctor Hervey Bay
If you have cold or flu like symptoms, please advise our reception staff by phone prior to making an appointment – we will discuss your options with you. PHONE CONSULTATIONS NOW AVAILABLE FOR ALL NON-URGENT APPOINTMENTS.
Phone consults are now available for all non-urgent appointments. Please call (07) 4128 4563 to book.
We are an approved COVID-19 Vaccination provider.
- We are currently taking bookings for our vaccination clinics.
- To check your eligibility, please visit www.covid-vaccine.healthdirect.gov.au/eligibility.
- If you wish to discuss COVID-19 vaccines with a GP, please book a telephone consultation – click here. For more information on the program visit www.health.gov.au/initiatives-and-programs/covid-19-vaccines.
- Advice on influenza and COVID-19 vaccine: click here.
- COVID-19 vaccination consent form: click here. Please contact reception on how to submit your form to us or bring to the clinic.
Our Health Services
Occupational health services are available for local employers and employees seeking coal board medicals, injury management, pre-employment medicals, rail worker medicals and worker’s compensation management.
Consultation appointments are now available via telephone!
To schedule an appointment, call (07) 4128 4563 or go directly to our booking page. Fees may apply.
Family-Focused, Preventive Healthcare
At Eli Waters Medical Centre, we shine a spotlight on preventive health for families. We work closely with our local pharmacies and pathology centres to deliver healthcare that meets all of your family’s needs.
We employ preventive measures and techniques to keep all our patients in good shape—living healthy and happy lifestyles. Education is key, which is why our team includes a highly educated dietician, exercise physiologist, diabetic educator and physiotherapist.
What We Do
We offer coal board medicals for those seeking employment in the coal mining industry. During your examination, we will assess your hearing, vision, respiratory function and more.
Workplace injuries can quickly worsen if not attended to with urgency. Our medical practitioners will assess and manage your condition with the goal of getting you back to work with minimal risk of re-injury.
Pre-employment medicals are an efficient way to evaluate your prospective employees. We can provide physical fitness assessments, urine testing, drug and alcohol testing and more.
As a rail safety worker, you are assigned into categories 1, 2 or 3 depending on your level of involvement with the general public. We provide rail worker medicals tailored to each category—testing their hearing, vision, ECG and more.
We provide worker’s compensation medical certificates so that you can apply for the financial settlement of a workplace injury or illness with ease. Our medical practitioners will guide you through the complete recovery and return to work process.
We conduct minor surgical procedures, including the removal of lumps and bumps, abnormal skin lesions and ingrown toenails. Minor procedures are primarily superficial and do not require an anaesthetic.
Visit our allied health professionals for diagnosis, treatment and prevention of various health conditions and illnesses. Our allied health team includes a skilled dietician, diabetic educator, exercise physiologist and physiotherapist.
Book an appointment with our skin clinic for thorough skin cancer examinations. Our doctors can identify all types of skin cancer, including basal cell carcinoma, squamous cell carcinoma and melanoma.
If you have been diagnosed with a chronic disease such as cancer, coronary heart disease, diabetes or asthma, you may be eligible for our chronic disease management plans.
We offer a huge selection of holistic family health services including physical examinations, diabetes screenings, skin checks, eye examinations, immunisation procedures and bone density tests.
At our immunisation clinics, we can vaccinate patients against COVID-19, influenza, pneumonia and other contagious diseases. We also offer childhood immunisations for children aged four and younger.
Give us a call or book online today to make an appointment with our Mixed Billing General Practices in Hervey Bay.
Phone triple zero (000) for emergency assistance if your illness or injury is life-threatening.
Family Medical Centre In Hervey Bay
Eli Waters Medical Centre is your family-friendly clinic in Hervey Bay offering a full range of health services including the latest technologies and innovations in mediate treatment.
Our team of medical professionals is available for services for all stages of life, from childhood immunisation and development all the way through to senior services.
Here at Eli Waters Medical Centre, we don’t just help patients when they are sick, we aim to provide services for your ongoing health and wellbeing including:
- Digestive health and weight management
- Mental health support
- Management of chronic conditions including diabetes
- Male and female-specific health issues
- Skin health and checks for cancer and much more.
Your Mixed Billing General Practices
We want to make visiting the doctor accessible and affordable for all locals so you can get a mixed billing doctor appointment whenever you need to see one of our experienced and qualified GPs at our Airport practice, Eli Waters Medical Centre and Burrum Heads Medical Centre.
MyMedicare
MyMedicare is a voluntary patient registration model that aims to formalise and strengthen the relationship between patients, their general practice, general practitioner (GP) and primary care teams. By registering with MyMedicare you will gain access to new benefits and have greater continuity of care.
Registering is easy and free for Australians with a Medicare or DVA card. For more information, and/or to register for MyMedicare, go to: https://www.health.gov.au/our-work/mymedicare/about, or via Medicare Services in your Mygov account.
Patient Information
Appointments
We run by an appointment system to minimise your waiting time; however urgent cases will be seen on the day. A routine appointment is 10 minutes.
Appointments can be made online here. Walk-in appointments are available and will be triaged accordingly.
Due to unforeseen circumstances, such as an emergency, delays can sometimes occur, and your patience would be appreciated if this should happen before your appointment.
If you require a longer appointment, please discuss this with the receptionist when booking your appointment.
We ask patients to arrive on time for their appointment so other patients are not inconvenienced.
Cancellations
If you are unable to attend your appointment, please contact the practice at least four hours before the appointed time. The advanced notice allows us to offer the appointment to another patient.
Non-attendance with less than 4 hours’ notice will incur a Did Not Attend fee of $50 payable before your next appointment.
Telephone Calls
Your doctor is available by telephone during opening hours; however, because calls may inconvenience other patients while having their consultation, messages can be left for the doctor to return at the end of the day.
In some cases, the nurse or receptionist may be able to assist you. If your call is urgent, you will be put through to a clinical staff member.
Interpreter Services
National Relay Service (NRS)
Phone access service for people who are deaf or have a hearing or speech impairment
Phone: 133 677
Translating and Interpreting Service (TIS)
For patients who require an Interpreter
Phone: 131 450
Test Results
Your doctor will advise you when they expect to get your results back; and you will be contacted if the doctor requests to see you following any tests.
We ask that you make an appointment with your doctor if you wish to discuss your test results. Please note that our reception staff are unable to give out any test results over the phone.
Scripts
We ask where possible that you try to obtain your scripts during your consultation. If you need repeat scripts, we ask that you make an appointment to see your doctor so that the medical condition for which the scripts are written can be checked.
Referrals
All referrals require an appointment. We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for an ongoing problem and require a repeat referral, please advise our receptionist.
Reminder System
Our practice is committed to preventive care and participates in National and State reminder systems. We offer a reminder system for cervical smears, immunisations, blood tests and other preventive health services appropriate to your care.
If you do not wish to be part of this system, please advise your doctor.
Home Visits
Home and other visits may be available to regular patients whose condition prevents them from attending the medical centre. Hostel and nursing visits are available on request. Please check with reception for further information.
You will be informed if fees will be incurred.
Feedback / Complaints
We invite our patients to complete a patient survey on their experience at our practice. These surveys are completely confidential and will help us to improve our services to you.
We take your concerns seriously so please feel free to talk to your doctor, the practice manager or one of the staff members about any problems you may have had with our service.
We believe that problems are best dealt with within the practice. However, if you feel there is a matter you wish to take up outside the practice, you may contact:
Office of the Health Ombudsman
PO Box 13281, George Street, Brisbane Qld 4003
P: 133 646 I E: info@oho.qld.gov.au
Managing Your Personal Health Information
Your health record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff. Please ask for our Patient Privacy Brochure for further information on your privacy.
Fees
We are a mixed billing practice. We bulk bill patients who hold a current Concession Card and children under 16 years of age. Patients who do not hold a current Medicare Card will be privately billed. Veterans’ Affairs patients are billed directly to the Department of Veterans Affairs.
Insurance and pre-employment medicals attract a fee and payment is expected on the day of consultation – we accept cash, EFTPOS and credit cards.
Please refer to our Schedule of Fees here for all consultation fees.
Give Us A Call Or Visit The Clinic Today
To book an appointment or find out more about our range of medical services, you can contact our Eli Waters Medical Centre on (07) 4128 4563. You can also contact our other clinics including the Burrum Heads Medical Centre on (07) 4193 4400 and the Airport Doctor Surgery on (07) 4124 9988.
If you require after-hours medical care, you can contact us on 0434 918 580. Please note that these services are not bulk billed. If the situation is an emergency, please call Triple 0.
Doctor Hervey Bay FAQ
Our appointments are mixed billed at our Airport Medical Centre, Eli Waters and Burrum Heads practices.
We offer a range of minor surgical procedures including the safe removal of skin cancers, biopsies for analysis, treatment of abscesses and other small processes including the removal of ingrown toenails.
Our highly trained team specialises in all general health and medicine practices as well as effective and safe detection and removal of skin cancers.
Absolutely. We are here to serve the entire local community and welcome new patients to all three of our clinics.
You can phone our medical centre on (07) 4128 4563, or phone us on 0434 918 580 if you need after-hours medical treatment.
